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Privacy Policy

Last Updated: December 2, 2025

At Truvle ("we," "our," or "us"), we are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices regarding data collection and use, particularly in relation to our artificial intelligence and machine learning services.

1. Information We Collect

1.1 Information You Provide
We collect information that you voluntarily provide when using our services, including:

  • Account registration information (name, email address, password)

  • Profile information and preferences

  • Content you input into our AI-powered services

  • Communications with our support team

  • Payment and billing information (processed through third-party payment processors)
     

1.2 Automatically Collected Information
When you use our services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)

  • Usage data (features accessed, time spent, interaction patterns)

  • Log data and analytics information

  • Cookies and similar tracking technologies
     

AI and Machine Learning Data Collection
Our services utilize Large Language Models (LLMs) and other artificial intelligence technologies. When you interact with our AI features:

  • We collect the prompts, queries, and content you submit to our AI systems

  • We record the AI-generated responses and outputs

  • We capture interaction metadata (timestamps, model versions, performance metrics)

  • We may analyze usage patterns to improve AI performance and accuracy

2. How We Use Your Information

We use the collected information for the following purposes:
 

2.1 Service Provision and Improvement

  • To provide, maintain, and improve our services

  • To process your requests and transactions

  • To personalize your experience

  • To develop new features and functionality

  • To conduct research and analytics
     

2.2 AI Model Training and Development

Training on Anonymized Data. We use anonymized and de-identified data to train and improve our AI models:

  • Anonymization Process: Before using any data for training purposes, we remove all personally identifiable information (PII), including names, email addresses, IP addresses, and other direct identifiers

  • Purpose: Anonymized data helps us improve the accuracy, performance, and capabilities of our LLMs and AI systems

  • Aggregation: Training data is aggregated with data from many users to prevent individual identification

  • Opt-Out: You may opt out of having your data used for training purposes by contacting us at info@truvle.com or through your account settings
     

2.3 Communications

  • To respond to your inquiries and provide customer support

  • To send service-related announcements and updates

  • To send marketing communications (with your consent, where required)
     

2.4 Security and Legal Compliance

  • To detect, prevent, and address fraud and security issues

  • To comply with legal obligations and enforce our policies

  • To protect our rights and the rights of our users
     

3. AI-Specific Privacy Practices

3.1 Third-Party AI Providers

We may utilize third-party AI and LLM providers to power certain features. When we do:

  • We carefully vet providers for their privacy and security practices

  • We implement contractual safeguards to protect your data

  • We minimize the data shared with third parties to only what is necessary

  • We ensure third parties do not use your data to train their models without proper anonymization
     

3.2 AI Output and Intellectual Property

Content generated by our AI systems in response to your inputs is provided to you for your use. We may retain copies of AI-generated content for quality assurance, troubleshooting, and improvement purposes, subject to anonymization practices described in this policy.
 

3.3 Data Retention for AI Training

Anonymized data used for AI training may be retained indefinitely, as it cannot be traced back to individual users. Non-anonymized data is retained only as long as necessary for the purposes outlined in this policy, typically:

  • Active account data: retained while your account is active

  • Interaction logs: 90 days for operational purposes

  • Backup data: 30 days after deletion request
     

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:
 

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our services (cloud hosting, analytics, payment processing, customer support). These providers are contractually bound to protect your data.
 

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
 

4.3 Legal Requirements

We may disclose information when required by law, court order, or governmental request, or to protect our rights and safety.
 

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you individually with partners, researchers, or the public for various purposes including research and analysis.
 

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest

  • Regular security audits and vulnerability assessments

  • Access controls and authentication mechanisms

  • Employee training on data privacy and security

  • Incident response and breach notification procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
 

6. Your Rights and Choices

Depending on your location, you may have the following rights:
 

6.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.
 

6.2 Correction

You can request correction of inaccurate or incomplete personal information.
 

6.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

6.4 Opt-Out of AI Training

You can opt out of having your data (even in anonymized form) used for AI model training by adjusting your account settings or contacting us.

6.5 Marketing Communications

You can unsubscribe from marketing emails using the link provided in such communications.
 

6.6 Cookies

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

To exercise these rights, please contact us at info@truvle.com.
 

7. Children's Privacy

Our services are not directed to children under 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will promptly delete it.
 

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
 

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Jurisdiction-Specific Rights

11.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete, and the right to opt out of sale (we do not sell personal information).
 

11.2 European Economic Area Residents (GDPR)

If you are in the EEA, you have rights under the General Data Protection Regulation including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local supervisory authority.
 

11.3 UK Residents

UK residents have similar rights as EEA residents under the UK GDPR and Data Protection Act 2018.

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