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You can download this worksheet via this link.

Worksheet: Discovering Your Business Context

This worksheet is meant to help you understand the basic questions you should ask to better understand the context of a business process before attempting to work on solving problems within that process. Oftentimes, we have an instinct to jump into process improvement or process mapping without understanding the details about the business needed to properly orient the exercise. The following list of questions are universal and should always be asked to gather basic information before starting any more complex process work.

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